FAQ

CONTACT:

If you have any questions or concerns, please reach out at: info@d17clothing.com

Please allow 24-48 hours to respond. 

FREQUENTLY ASKED QUESTIONS:

The item I would like is sold out, what should I do?

- Be sure to follow us on Instagram or Twitter for updates @d17clothing, items do tend to sell out very fast due to limited releases.

 

How long will it take for my order to be shipped?

- Please allow 1-3 days for order processing & 5-7 days for order delivery, after shipping, depending on location. 

 

I received a tracking number and it has not updated, what should I do?

- Tracking numbers take up to 48 hours before updating. Please be patient! You will receive an email. You can track your order via our page, your confirmation email, or the Shop app.

 

- We are NOT responsible for any lost, stolen, or damaged packages. Please contact the United Parcel Service (UPS) for concerns and use the UPS tracking number for reference when inquiring about your package.

 

I want to collaborate with D17, how can I do that?

- We'd love to hear your ideas! Send us a DM or an email. Let's see what happens. Send any proposal to info@d17clothing.com

 

Returns and Exchanges

Sadly, we do not do refunds or exchanges. Unless it is a result from an error on our end. Always check sizing for order(s) are final.